Conceptual Model

British Swim School

Improving the "Manage an Absence" Experience for Parents

Used ChatGPT and Figma Make to accelerate ideation, UX documentation, wireframing, and prototyping, reducing design time by an estimated 50–70% while enabling faster iteration and exploration.

Timeline

3 Days

Role

UX/UI Designer

Methods

  • UX Audit
  • Object-Oriented Design
  • Epic & User Stories
  • Design Mapping
  • Low-Fidelity Wireframing

Deliverables

  • Object Model
  • Design Map
  • User Flow
  • Low-Fidelity Wireframes
  • UX Recommendations

Interactive Prototype — Click to explore

👆 Fully clickable — try navigating through all 10 screens
Home → Manage Absence → Confirmation → Makeup Lessons → Lesson Details → Review → Success → My Account → Student → End State

The Challenge

Parents use the British Swim School mobile app to report absences and schedule makeup lessons.

While the functionality existed, the experience required unnecessary effort. Parents had to navigate multiple screens, interpret unclear labels, and manually verify that their booking had been completed.

Goal

Redesign the experience to make reporting an absence and scheduling a makeup lesson faster, clearer, and easier.

Key Objects Identified

The Process

Discovery → System Thinking → Experience Mapping → Design → Solution

Epic

Manage an Absence as a Parent

User Stories

  1. Submit an absence
  2. Receive confirmation
  3. Schedule a makeup lesson
  4. Find an available lesson
  5. Filter by location
  6. Confirm booking
  7. Verify booking inside My Account

Design Mapping

I translated each story into a design map to capture

  • User actions
  • Questions
  • Assumptions
  • Design ideas

Projected Impact

~35% faster task discovery

 and reduced hesitation when choosing where to begin.

~40% reduction in navigation steps

and fewer abandoned tasks between reporting an absence and booking a makeup lesson.

~60% faster lesson search

and significantly reduced scrolling.